At the City of Savanna, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office 918-548-3623,if you have any questions or need assistance with any matters related to the water we provide!
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
How may polocarts can I have?
You can have up to 4 polycarts, after that you will have to get a commercial polycart or a dumpster.
Do I have to pay with cash?
No, you can use a credit or debit card or check. Only time you cannot use a credit or debit card is when you are paying your deposit.
Can I call the water office and pay over the phone?
No, you will need to call 877-591-8768 to pay over the phone.
Can I fill out an application for water online?
No, not at this time. You must come in and fill out your application. Also, bring your rental agreement or ownership along with your ID.
Who do I call if I have a water leak or an emergency water situtation?
You can call the city hall or an officer.
Can I turn my water on or off?
No, there is a fine in place and will be issued for turning water on or off unless it is an emergency.
What is the deposit amount to turn my water on?
$100 for Residential
$250 for Commercial
$50 Connect fee